ANDELLS ONLINE SHOP TERMS AND CONDITIONS from 07.10.2018
Maning of terms used in Terms and Conditions:
1. Customer – a physical person, legal person or organizational unit without legal personality, for which special provisions confer legal capacity, which makes orders in the Shop;
2. Civil Code – the Act of 23 April 1964. (Journal of Laws 2014. Pos. 121 with amendments);
5. Goods – products presented in the Online Shop;
6. The sale agreement – a contract sale of goods within the meaning of the Civil Code, concluded between the entity operating the store and the customer, which is entered using the Internet service Store;
7. The Law on Consumer Rights – Law of 30 May 2014. Consumer Rights (Journal of Laws 2014. Pos. 827);
8. Act on providing electronic services – the Act of 18 July 2002. On providing electronic services (Journal of Laws. No. 144, item. 1204, with amendments);
9. Order – Customer statement aimed directly to the Sale Agreement, specifying in particular the type and number of the Goods.
II. General provisions
2.1. Andells Sp. z o.o. based in Wroclaw, is the owner of an online store. The company has NIP 8971846809 and REGON 368564128.
2.1.1. These Terms and Conditions define the rules for using the online store available at www.andells.com and www.andells.pl.
2.2. These Terms and Conditions are the rules referred to in Article. 8 of the Act on providing electronic services.
2.4. Regulations define in particular:
a) rules for the registration and use of the account within the online store;
b) the Terms and Conditions for electronic booking available in the online store;
c) the Terms and Conditions of electronic orders in online store;
d) the rules of sales agreements in online shop;
2.5. Information about the Goods quoted on the website store, and in particular their descriptions, technical and performance characteristics and price, are an invitation to contract, within the meaning of art. 71 of the Civil Code.
2.6. The user who places the order has read the content of these Terms and conditions and agreed to the provisions contained therein.
3.1. The commencement of use of the Online Store is registration.
3.2. Register by completing and accepting the registration form available at our website.
3.3. As registration condition, You have to agree to the Online Store Terms and Conditions and provide personal information marked as mandatory.
3.4. Andells may deprive customer the right to use the Online Shop, and may limit its access to part or all of the resources of online store, with immediate effect, in the case of Rules violation by the Customer and, in particular, when Client:
a) gave when registering to online store untrue data, inaccurate or outdated, which are misleading or violating the rights of third parties,
b) violate personal rights of third parties, in particular the other customers of online store,
c) commit other behaviors that are considered by Andells as behavior inconsistent with applicable law or general principles of using the Internet or detrimental to the good name of the brand Andells.
3.5. A person who has been deprived of its right to use the online store can not register again without prior consent of Andells.
3.6. In order to ensure safety message and data transmission in connection with the delivered services within the Service, Online Store takes technical and organizational precautions appropriate to the seriousness of the safety of services, in particular measures to prevent acquisition and modification by unauthorized personal data transmitted over the Internet.
3.7. The client is obliged in particular to:
a) not provide and not transfer content prohibited by law, for example violence or violation of personal rights and other rights of third parties,
b) use of the Online Store without disturbing its functioning, in particular through the use of specific software or devices,
c) not taking actions such as sending or posting within the Online Store unsolicited commercial information (spam),
d) use the Online Store without major inconvenience to other clients and for the Andells company,
e) the use of any content contained in the Online Shop only for personal use,
f) use the Online Store in accordance with the rules in force of the Republic of Poland law, provisions of the Regulations, as well as with the general principles of Internet usage.
IV. Terms of concluding Sales Agreements
4.1. In order to conclude the Sale Agreement through Online Store, go to the website www.andells.com or www.andells.pl, choose the goods, taking technical steps based on the displayed messages and informations available on the site.
4.2. The choice of the Goods ordered by the customer is made by adding them to the basket.
4.3. To send the order, it is necessary to accept Terms and Conditions and to provide personal information marked as mandatory.
4.4. Posting the Order by Customer is a declaration of intention to conclude the Andells Company Sales Agreement, in accordance with the Regulations.
4.5. After placing an order, the customer receives an e-mail containing a final confirmation of all the essential elements of Order.
4.6. Agreement shall be treated as concluded from the moment of receipt of the e-mail referred above.
4.7. You can pay for the product ordered in the store by these payment methods:
a) using the electronic payment system “Platnosci24” with which the store has concluded an appropriate agreement.
b) transfer to the company’s bank account.
c) using the PayPal electronic payment system with which the store has concluded an appropriate agreement.
4.8. Each order completed is accompanied by a purchase document in the form of a receipt.
4.9. VAT invoice is issued at the request of the customer, after providing all the data needed to issue an invoice. The customer hereby agrees to issue invoices electronically.
4.10. The prices of goods are given in polish zloty, euro, swiss francs, british pounds, american dollars, danish krone, norwegian krone, swedish krone and all include VAT tax. The exchange rates are changed in the store once a day.
4.11. Information on the total value of the Order, including also shipping costs, is displayed after the Customer selects the form of delivery of the order.
4.12. The Seller reserves the right to change the prices of goods, to introduce new products to the Online Store, to carry out and cancel promotions on the Online Store pages, or to make changes to them. The above does not affect Orders placed or Reservations made before the date of entry into force of the price change, conditions of promotional campaigns or sales, which will be implemented on the current basis.
5.1. Delivery of goods is not limited to the territory of the Republic of Poland and takes place at the address indicated by the customer when placing Order.
5.2. Deadline for delivery is in the order or the customer is informed about it immediately after ordering goods.
VI. Right of withdrawal
6.1. You have the right to withdraw from this contract within 14 days without giving any reason.
6.2. To benefit from the right of withdrawal, you must inform the Andells company about your decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail, fax or e-mail).
6.3. To keep the deadline for withdrawal, it is enough to send an information on exercising the right of withdrawal from the contract before the deadline for withdrawal.
Effects of withdrawal
In case of withdrawal from this contract we shall reimburse to you all payments received from you, including the costs of delivery of goods (with the exception of the additional costs resulting from the choice of a type of delivery other than the least expensive normal delivery offered by us), immediately and in any case not later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this contract. Reimbursement of payments will be done using the same payment method that you used for the initial transaction, unless expressly agreed otherwise; in any case you will not incur any fees in connection with the return.
VII. Complaints related to the provision of electronic services
7.1. Andells company take action to ensure a correct functioning of store, to the extent that results from current technical knowledge and undertakes to remove within a reasonable time any irregularities reported by customers.
7.2. The customer is obliged to immediately notify Andel’s company about any irregularities or interruptions in the functioning of the Service.
7.3. Irregularities related to the Shop functioning, customer can submit at e-mail address: firstname.lastname@example.org or using the contact form.
7.4. In the complaint, customer should provide his name, mailing address, nature and date of irregularities related to the Store functioning.
7.5. The Andells company undertakes to justify any complaints within 14 days, and if it was not possible, to inform the customer in that period, when the complaint will be dealt with.
VIII. Warranty, complaints and returns
X. Protection of privacy and personal data
10.1. Store processes personal data, which the Buyer provides when purchasing products in the store. The Buyer’s personal data is protected and processed for the purpose and in the scope formulated in the Act of 29.08.1997 on the protection of personal data (Journal of Laws No. 133, item 883). The administrator of personal data is Andells Sp. z o.o. , which may entrust the processing of personal data to the payment operator, if it is necessary for the proper implementation of the Order. Customers personal data is collected, processed and protected with the utmost care, in accordance with the currently applicable law.
10.2. Personal data that is processed is the name and surname, address, telephone number and e-mail address. The purpose of processing this data is to implement the order, i.e. to deliver the products that the Buyer has ordered.
10.3. Personal data may be transferred to entities authorized to receive such data, including competent judicial authorities. Data can also be provided to online payment operators. The purpose of this is the ability to pay for the products online by the Buyer.
10.4. The buyer has the right to inspect their personal data. He also has the right to request their correction, completion and deletion.
10.5. The store protects the Buyers’ personal data against disclosure to unauthorized persons, as well as other cases of their disclosure or loss and against damage or unauthorized modification. The store also implements appropriate technical measures to protect the data of Buyers processed, including programming and technical security, primarily systems data encryption.
10.6. The store informs that on the Buyer’s computer can be saved files “cookies”, that are, small text files that are used to identify the user in order to store run properly. The user has the right to disable cookies, but this may be related to the more difficult or slower operation of the website.
XI. Final Provisions
11.1. Resolving potential disputes arising between the Andells company and the Customer who is a consumer within the meaning of art. 22  of the Civil Code, is subject to right courts in accordance with the relevant provisions of the Code of Civil Procedure.
11.2. Resolving potential disputes arising between the Andells company and the Customer, who is not a consumer within the meaning of art. 22  of the Civil Code, is subject to right court in accordance with the entity managing the online store.
11.3. Cases not regulated herein, shall be governed by Polish Civil Code, the provisions of the Act on electronic services and other relevant provisions of Polish law.
11.4. Terms and Conditions are an integral part of every order concluded in the store. Terms and conditions are available to everyone on the site andells.com/terms-and-conditions/. The buyer can save these in the memory of his computer or print it.
11.5. Terms and Conditions are in force from 07/10/2018 and may change in the future. The online shop will inform Buyers about changes to the Terms and Conditions within 14 days from the entry into force of the new regulations.